The study has been done to recognize the gap between the student’s expectations and the service delivered by Digital Education in Senior Secondary Schools of Punjab. Learning is a vast area and by learning with the benefits of E-learning, students can be enriched. Service Quality of Digital Education is becoming an essential important feature of Senior Secondary Education in developing countries. The study is conducted through the analysis of Primary and Secondary data collected from online/offline journals, books, and from libraries. Digital education is not used to replace the old techniques of education but means to improve the service quality of education with experience. Many private and government players are developing new techniques to enhance the service quality of digital education in India. The establishment of these techniques and tools in education will lower the expenditure on education and enhance teaching & learning skills. Digital Education with standard service quality is the solution that can solve the flaws of the outdated education system. The government is taking important and necessary steps to convert schools into smart schools, where students can learn with the help of e-learning and online lectures. Educomp in government schools is also a good initiative by the government. Almost 85% of Senior Secondary Government Schools are giving education with the help of Educomp in Urban and Rural Areas. Digital Learning is more than only proposing students with a laptop as it needs a blend of technology, instruction, and digital content. The service quality of digital education has a major influence on student satisfaction. This research will evaluate assurance of quality in Senior Secondary Schools. Our education system should be geared up to serve the large population of students with the acceptability of a quality assurance mechanism.

Service Quality, E-Learning, Students' Expectations and Satisfaction, Secondary Education.